Help and FAQ
Please check the online FAQ and helpdesk as it answers almost every
question we are ever asked; if you need a new registration/unlock code
due to changing a hotsync ID for instance, just check for that question
in the FAQ for pointers on how to automatically proceed.
help desk is here
Support is available through a number of
mailing lists and web forums or through
our Helpdesk webpage
If you absolutely must send an email question or comment to us, please
use this web form to do so.
The user community is very vibrant and helpfull.
See the "Mailing Lists" link on the sidebar
to jump to our various groups. Here you can receive other peoples thoughts and
questions about Shadow software in your emailbox or post and read responses
via the web for a wonderful interactivity. The author, forum moderators,
some testers, and other users are always
watching these lists, and you therefore have a wide audience of people
to help you or discuss ideas with. Remember that the developer is just one
person, but the user community is thousands of people across every career
and lifestyle you can imagine, and so provide the very best resource.
Letter mail, international money orders cashable in Canada, cheques
etc can be arranged; email support for details.