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Please check the online FAQ and helpdesk as it answers almost every question we are ever asked; if you need a new registration/unlock code due to changing a hotsync ID for instance, just check for that question in the FAQ for pointers on how to automatically proceed.
The help desk is here

Support is available through a number of mailing lists and web forums or through our Helpdesk webpage

If you absolutely must send an email question or comment to us, please use this web form to do so.

The user community is very vibrant and helpfull. See the "Mailing Lists" link on the sidebar to jump to our various groups. Here you can receive other peoples thoughts and questions about Shadow software in your emailbox or post and read responses via the web for a wonderful interactivity. The author, forum moderators, some testers, and other users are always watching these lists, and you therefore have a wide audience of people to help you or discuss ideas with. Remember that the developer is just one person, but the user community is thousands of people across every career and lifestyle you can imagine, and so provide the very best resource.

Letter mail, international money orders cashable in Canada, cheques etc can be arranged; email support for details.