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Shadow Plan is a checklist, outliner and tasklist for Palm OS.

Please select one of these categories of questions so we can narrow in to a solution as fast as possible!

1. How do I buy Shadow Plan or related products?
2. What is my Hotsync ID? How do I identify it?
3. I purchased at one of the stores but didn't receive any emails!
4. I purchased at one of the stores, and got a confirmation email, butdidn't get any follow-up email from Codejedi!
5. I received my unlock registration code, but the handheld won'taccept it and gives me an error!
6. How can I look up my registration code? how can I change it?
7. Received Mac OSX key file, but don't know what to do with it?
8. You've lost your registration code and need it again
9. You've changed your hotsync ID (such as after a hard reset, or purchased a new device) and can't seam toregister again with your old code
10. My code doesn't seem to work, and I'm looking at the email for the Expansion Pack right here!
11. Can I get another code for my wife/husband/child?
12. I've bought the handheld-only package; can I upgrade to get thedesktop?
13. I've bought the Windows Desktop package (as part of bundle or expansion pack); Can I get the Mac OSX desktop free?
14. I've bought the handheld or even the Windows bundle; can I buy theMac OSX desktop alone, to add to my system?
15. I've entered my unlock code(s) into the handheld and the handheld or desktop still says it is unregistered!
16. I just purchased/registered Shadow Plan and received my registration key-code via email. What do I do with it? How do I use it?
17. I've renamed my device, or moved to a new device. Am I still registered?
18. I'm a registered Shadow Plan customer; is my wife or husband also registered?
19. Still stuck?


1. How do I buy Shadow Plan or related products?

You can purchase Codejedi products at numerous online stores; naturally we prefer you to purchase them at our own store since it guarantees the fastest and best service, and since we also get a bigger piece of the pie.

Purchase options are found on our register page


2. What is my Hotsync ID? How do I identify it?

A Hotsync ID is the name of your device, as entered the very first time you hotsynced it. Most people will have entered in their real name, or nickname or some other name, so you may not have noticed it was a Hotsync ID at all!

On most devices you can simply run the Hotsync application and look in the top right corner to see your hotsync ID listed. However, since not all devices do this, and to be more precise, Shadow Plan also reveals it.

In Shadow Plan, pull down the Register window (from the far right pulldown menu in most screens) and underneath the entry line you will see your hotsync ID listed. Furthermore, to be very precise, you can press the Special button in the Register window to get an encoded version of your ID; you can write an email to support including that very carefully encoded ID if you're having troubles.


3. I purchased at one of the stores but didn't receive any emails!

Every store should send you one or more confirmation emails after a purchase. If you did not receive any confirmation email at all, then your order was not completed and no purchase was made; simply go back to the store and attempt to purchase again. (If you do end up getting double billed at the end of the month, you can always obtain a refund at the store in question. We authorize refunds for double billings.)


4. I purchased at one of the stores, and got a confirmation email, but didn't get any follow-up email from Codejedi!

After the confirmation email from the store, you should a few minutes later (maybe 5 minutes, but to allow for slow ISPs or a laggy internet, allow an hour or two at minimum!) receive an email from Codejedi with your registration code or key file attached. If you do not receive a Codejedi email, then something funny happened to the order along the way. (This is most common for Palmgear .. sometimes their server just gets backed up and their order doesn't get over to us, or takes a long time to get to us.)

If it is PalmGear then in your purchase page ("My PalmGear") you should find a button to the effect of "resubmit to the developer" so press that. Wait another few minutes or hour or two and you should receive your automated email from Codejedi. If still nothing, then follow the process above for non-Palmgear .. send us the PalmGear email confirmation as well as your hotsync ID.

You can look up your registration code in our online tool.

If it is not PalmGear, and you cannot find it in our database using the tool above, you can try sending us an email and include both your Hotsync ID (see above for how to find it) and the store's email confirmations as proof of purchase. Given the email confirmation we can find the order and given the hotsync ID we can generate your code and send you something as soon as possible.


5. I received my unlock registration code, but the handheld won't accept it and gives me an error!

If the handheld application will not accept your unlock registration codes, then usually its one of these problems: 1) You're not entering it precisely. The entry field is case sensitive, so make sure you've very careful with case! 2) You're swapping an OH for a Zero, or a one for an ELL. For instance, many computers use a bad font that shows an ell ("l") the same as a one ("1"), a OH ("O") for a Zero("0") or other swaps. In this case be sure to try all swaps yourself (if it looks like an ELL, it could be an EYE("I") or an ELL("l") or a one("1"). 3) Your hotsync ID was provided incorrectly. Hotsync ID is also case sensitive so if you sent us "jasper" instead of "Jasper" it will need to be fixed, so you'll have to email us to fix it up. 4) Your Hotsync ID has hidden data in it; sometimes you accidentally put a space before or after your name while entering it for the first time, and thus your device may actually be called "Jasper " -- and Shadow cares. In this case, you'll want to email us after hitting the "Special" button in the Register window.. let us know exactly what the Special buttons output is, so we can act upon it.


6. How can I look up my registration code? how can I change it?

Other questions in the FAQ should answer these sorts of questions better, but I worry the online tool is too well hidden. Try looking for it here


7. Received Mac OSX key file, but don't know what to do with it?

Simply save the attachment (its a very short textfile named osxreg.key) to your Shadow Plan Application Support directory. If you have run Shadow Plan for OSX in demo form, you will already have the directory created. If not, then you can create the directory yourself. It should be called: ~/Library/Application Support/ShadowPlan (where ~ means your home directory) Once the osxreg.key file is installed in the right location, your Shadow Desktop application will run fully.


8. You've lost your registration code and need it again

Look up your order in our online tool.

If you cannot for some reason find the code there, you'll have to email us and have us look it up; you'll need to provide some identification however... 1) Your email confirmations of purchase from the webstore, 2) your email address at the time of purchase, 3) Your old hotsync ID.


9. You've changed your hotsync ID (such as after a hard reset, or purchased a new device) and can't seam to register again with your old code

Our registration codes are based mostly on hotsync ID; if your ID changes then your existing key will break.
You can associate your old hotsync ID with your new hotsync profile in Palm Desktop / Hotsync Manager.
Please click this link for details

You can request a new code using our online tool.

As a last resort, an option is to contact us to get a new registration code derived from your old one, though this is much more work on our side and is discouraged. If you must do this, you'll need to provide some identification however... 1) Your email confirmations of purchase from the webstore, 2) your email address at the time of purchase, 3) Your old hotsync ID, and 4) Your new hotsync ID.


10. My code doesn't seem to work, and I'm looking at the email for the Expansion Pack right here!

See the above question for starters, since you may have just changed devices or Hotsync IDs; further, the Expansion Pack emails give you an 'update code' and not a full unlock code -- they will allow you to update an already registered application to another level of registration. (If they went the whole way, then people would just buy the expansion pack to get the whole application.) If you have the expansion pack email to see your code, you need to either 1) find the original email so you have the code that needs updating, or 2) find your code in the online database. See the previous questions for links and solutions.


11. Can I get another code for my wife/husband/child?

Codejedi prices are always reduced and sold on sale and so we cannot make additional specials, or give away freebie codes. It should be inexpensive enough where you can buy another code.


12. I've bought the handheld-only package; can I upgrade to get the desktop?

Sure can! We sell the big bundle of everything, but we also let you buy each component individually; if you've already bought the handheld, just buy the appropriate Desktop Expansion Pack you want -- such as the one for Windows, or the one for Mac OSX. (Remember, they're separate.. a Windows desktop purchase doesn't get you a Mac OSX desktop!)

Purchase options are found on our register page


13. I've bought the Windows Desktop package (as part of bundle or expansion pack); Can I get the Mac OSX desktop free?

This comes up a lot, and I'm afraid we must decline -- each desktop costs us separately to support and develop, and so we just cannot give it away for free. All of our products are very inexpensively priced, so we sincerely hope you do not mind paying us for our work on each application component.. otherwise we couldn't afford to build them :)


14. I've bought the handheld or even the Windows bundle; can I buy the Mac OSX desktop alone, to add to my system?

Sure can! You can buy a desktop expansion pack for Windows or for Mac or even for Linux. Just head over to our register page:

Purchase options are found on our register page


15. I've entered my unlock code(s) into the handheld and the handheld or desktop still says it is unregistered!

For a Windows purchase with a handheld, then all codes are entered into the handheld; for a Windows-only purchase (no handheld), a key file is used; for Mac OSX a key file is used.

For a Windows setup that involves a handheld:

You will have one of: 1) A single registration code for your handheld+desktop bundle, or 2) A handheld-only code, and a desktop-expansion code, or 3) just a handheld-only code. In all of these cases, you enter your codes into the handheld's Register window, which is available in the pulldown menus in most screens. (Pull down the menus by tapping on the pulldown menu button or the application screen title tab and then tap on the Help or Tools pulldown menu heading, and hit the Register menu item). If you have a handheld-only code, or a handheld+desktop bundle code, enter it into the Register window (which is case sensitive!) and hit OK. If you also have an expansion code, go back into the Register window after you've successfully done the handheld-only code, and register in your expansion code. (ie: If you have only one code, enter it; if you have multiple codes, enter them one at a time, in order!) After all of your codes have been accepted, everything should be registered! (An expansion code will not be accepted until the handheld-only code has already been accepted.)

After entering your codes, your handheld will say it is "Reg" in the About window. However, if your desktop Windows component still says it is unregistered, then make sure you perform a hotsync. If it still claims to be unregistered, then go into Hotsync Manager (right click on it in your desktop bottom corner, or go into it via Palm Desktop) and make sure your Shadow is set up to Synchronize and not Do Nothing. (For the desktop to pick up its registration, a synchronization must occur.) If Shadow doesn't show up in your "conduit" listing in Palm Desktop or Hotsync Manager, then run the setup executable from your downloaded distribution again, to ensure everything is all set up correctly.

For a Windows-only registration (no handheld involvement at all):

In this setup you will have received a key file via email; in your email application, perform some sort of "save as" of the attached key file, and drop it into the same location you installed the Shadow Desktop application to (where Shadow.exe is located). If dropped into the correct location, then when the desktop is run you will either receive a registered desktop, or an error about the keyfile which should provide further insight.

For a Mac OSX desktop:

The Mac OSX desktop is registered via a key file. Make sure you have the latest version of the desktop applicatoin by checking the website; the earliest OSX version used a slightly different key file and so will not work with later key files. Simply save the attachment (its a very short textfile named osxreg.key) to your Shadow Plan Application Support directory. If you have run Shadow Plan for OSX in demo form, you will already have the directory created. If not, then you can create the directory yourself. It should be called: ~/Library/Application Support/ShadowPlan (where ~ means your home directory) Once the osxreg.key file is installed in the right location, your Shadow Desktop application will run fully.


16. I just purchased/registered Shadow Plan and received my registration key-code via email. What do I do with it? How do I use it?

After purchasing at the webstore of your choice, you should receive an order confirmation. Soon afterwards (depending how long it takes the store to get Codejedi the sales information) you will receive an email containing your registration code. The code is entered into Shadow Plan on the handheld, in either the File Selection screen or the List View screen. Hit the "menu" silkscreen button to get the menu bar and choose the "Register" item from the "Help" or "Tool" menu (which you see depends on which screen you're in.) You can enter your registration key there. (You must enter your registration key *exactly*. Be careful of "I" and "l" (ell) being mixed up! Your Hotsync ID will be in the key's email, so that you know which palm you are registering. If you change your ID, your regkey will nolonger work!). If you get stuck, or change your Hotsync ID, you will have to contact support to get things worked out. Fear not! You are never alone! If you've paid, you will get registered! We will help you!


17. I've renamed my device, or moved to a new device. Am I still registered?

Yes! If your hotsync ID hasn't changed, your registration code should continue to work. If you registered in two steps (a Handheld Only and then an Expansion Pack for example), you'll need to register each piece in order -- register the handheld side, and then the expansion pack. If you're stuck, just contact us at support


18. I'm a registered Shadow Plan customer; is my wife or husband also registered?

Each handheld requires a purchased registration code; two people with one handheld each means two registration codes need to be purchased. Remember that one desktop registration is good for you wherever you may sit down (desktop, laptop, home, work, wherever), but each handheld needs its own registration.


19. Still stuck?

We suggest going to our page for additional options.